Returns/Exchanges:
If we made an error in the ordering processes, we will do everything in our power to correct the mistake as efficiently as possible.
Please note that the following return and exchange policy applies only to retail customers who make purchases online through Sirennet.com.
If you don’t love what you purchased, don’t worry. Sirennet.com has a simple, hassle-free return policy. Simply contact us by email at info@sirennet.com to get a return merchandise authorization (RMA) number. All returned products must be in new condition and in the original packaging with all accompanying components. Products that are in a condition other than new will not be refunded. All orders, except those noted in the “Special-Orders and Custom-Built Products” section below, will be refunded or credited, less the original shipping charge and less a restocking fee, based on the following:
- 25% Restocking Fee - RMA request sent before 30 days from the date of shipping
Once a Return Merchandise Authorization is issued:
- RMAs will expire after 7 business days (product must be post-marked and shipped back during this time).
- We will send a copy of the refund receipt for your record.
- Please note that bank processing times vary.
Special-Orders and Custom-Built Products:
Because of the nature of these products, they are not returnable.
Please take all precautions when ordering and don’t hesitate to contact us with any questions you may have prior to ordering. We want you to be satisfied with your purchase!
Defective/Warranty Product:
While warranty issues and defects never happen at a convenient time, we strive to make the process hassle free as possible. Simply contact us at info@sirennet.com and we will make sure you get your defective product handled without stress and in a timely manner. In some instances, we may need to direct you to the manufacturer for your defective product. In any case, we will be here to help you through the process.